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So many people, so many questions. Perhaps your question is already answered below. If it is not here, please feel free to contact us at with the contact form, mail us at technischbeheer@cobraspen.nl or call us on +31 (0)23 54 111 45

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Frequently asked questions

Financial

Service costs: what are they?

These are costs you pay for additional services (in addition to the monthly net rent). Such costs can include costs for maintaining the common areas, such as cleaning and electricity consumption. You make a monthly advance payment. This can be a fixed amount for actual service costs or a payment based on costs in previous years. In the latter case, you will receive a final bill in the following year.

Questions about my invoice: who can I ask?

Mail your questions to administratie@cobraspen.nl and we will get back to you as soon as possible.

Service

Making alterations to rented business premises: are they allowed and where do I ask permission?

That is something that our Brokerage team decides. Submit a request to make alterations through your contact person and the team will be happy to help you.

Costs for tenant/landlord: who pays what?

This is described in the general terms and conditions of the rental agreement that you have received. If you cannot find the answer, please call us at +31 (0)23 541 11 45

Safety

Camera security: Can I request camera images if there is any damage or destruction to my property?

Only the police are authorised to obtain camera images. We are not authorised to do so. This is because of the General Data Protection Regulation (law on privacy). In the event ofdamage or destruction, a report must be made to the police and the insurance company.

Alarm goes off: what should I do?

What to do if the alarm goes off is explained in an evacuation plan for each building. The emergency exit is indicated on the evacuation plan posted in the common areas of each building.

Rental

Suggestion for a potential tenant: how do I do that?

It is great that you are contributing! Send any suggestion via your contact at Cobraspen and we will get in touch with you. If it becomes a serious deal, we will gladly reward you for your contribution.

Office furnishing: can you help me with that?

We will take care of everything if you want us to! Your Commercial Property Manager can inform you about the possibilities.

Permanent contact for tenants: who can I turn to?

As a tenant, you have two permanent contacts. For rental matters, this is the Commercial Property Manager. For malfunctions, service requests and complaints is the Technical Manager. To find out your contact persons check the Team page.

I’m interested in one of your office buildings or business premises: how do I contact you?

Super! Fill in the contact form , mail us at makelaardij@cobraspen.nl or call us at +31 (0)23 541 11 45, and we will schedule a viewing.

Service form

As a Cobraspen Client, you can expect the best service. Our service team is here to help you. Leave your message or question here and we will get back to you as soon as possible.

In order to provide you with the best possible service, we ask you to be as specific as possible in describing the problem. Preferably with a clear picture.

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